Refund policy

Return & Refund Policy

At DHAGA PATTI , customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return or exchange within 7 days of receiving your order.

To qualify for a return, the item must:

  • Be unused, unwashed, and free from stains or odors.
  • Be returned in its original packaging with all tags intact.
  • Include the original invoice or proof of purchase.

For hygiene reasons, products that have been used, washed, damaged after delivery, or are missing original packaging cannot be returned or exchanged.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Kindly provide:

  • Your order number
  • Clear photos or videos of the product
  • A brief description of the issue

Once approved, we will replace the item or issue a full refund at no additional cost.

Change of Mind

If you simply change your mind after receiving your order, you may request a return within 7 days, provided the product meets our return conditions.

Customers are responsible for return shipping charges in such cases.

Original delivery charges are non-refundable.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used or washed bedding
  • Products without original packaging or tags
  • Clearance or final sale items
  • Customized or personalized products
  • Gift cards (if applicable)

 

REGARDS ; MANAGEMENT DHAGA PATTI